supported applications
Combining leading open source business applications & Seeas expertise in implementing best practice, ITIL® compliant IT Service Management solutions.
OTRS brochures
Zimbra data sheets
supported software applications
OTRS (Open Ticket Request System) is an open source trouble ticket system which improves the handling of customer telephone calls and e-mails.
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It assigns tickets to incoming phone calls & e-mails, tracking further associated events & communications. It will help your customer & internal help desk, sales & billing departments react quickly to inbound inquiries.
Seeas' extensive experience in service management makes us the ideal partner for customising, implementing and supporting OTRS based solutions.
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Zimbra has become the most trusted alternative to Microsoft Exchange. Comprising a unified email, contact, and calendar system, Zimbra will streamline workflow management and improve productivity.
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Zimbra fully integrates and syncs with any desktop email client, including Microsoft Outlook and offers over-the-air sync to iPhone, BlackBerry smartphone and can be used with any mobile web browser.
Seeas offers solutions based on both the Zimbra Collaboration Suite Open Source and Network Editions.
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RT is an enterprise-grade ticketing system which enables a group of people to efficiently manage tasks, issues & requests submitted by a community of users.
This high-level, portable, platform independent system eases collaboration within organizations & makes it easier to take care of customers.
RT manages key tasks such as the identification, prioritisation, assignment, resolution & notification required by critical applications including project management, help desk, NOC ticketing, CRM & software development.
Virtualisation
KVM (Kernel-based Virtual Machine) allows you to run multiple virtual servers running Linux or Windows. Each virtual machine has private virtualized hardware: network card, disk, graphics adapter, etc.
Consolidating servers allows you to make savings in hardware (including licence & maintenance costs) & data centre space.
Seeas can set up and host multiple virtual servers for you using KVM.
We also offer fully managed application hosting services using virtual servers to reduce cost whilst maintaining all the functionality of dedicated servers.